BOOKING GENERAL TERMS AND CONDITIONS

Terms and Conditions

These Booking Terms and Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between ALOJAMIENTOS TURISTICOS DE BALEARES SL and the user or client as a result of bookings made via the forms provided by ALOJAMIENTOS TURISTICOS DE BALEARES SL for this purpose on its website www.islamallorca.com.

 

Bookings made via the website of ALOJAMIENTOS TURISTICOS DE BALEARES SL shall imply explicit acceptance by the customer or user of the website of these conditions, as well as the terms and conditions established for user navigation on the pages owned by ALOJAMIENTOS TURISTICOS DE BALEARES SL.

 

These terms and conditions shall apply without prejudice to the application of legal regulations on the subject that govern each specific case.

 

The General Conditions regulate the distance selling relationship between  ALOJAMIENTOS TURISTICOS DE BALEARES SL and the user or client in accordance with legal provisions, especially Law 7/1998 of April 13 on General Contracting Conditions, Law 3/2014 of March 27 modifying the consolidated text of the General Law for the Defence of Consumers and Users, regulations in force that apply to the Protection of Personal Data, Law 7/1996 of January on Retail Trade Management, and Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

 

ALOJAMIENTOS TURISTICOS DE BALEARES SL reserves the right to make any modifications it deems appropriate to these General Conditions without prior notice. Such modifications can be made through its website in any manner permitted by law and shall be enforceable for as long as they are published on the web, and until they are duly amended by subsequent modifications. However, ALOJAMIENTOS TURISTICOS DE BALEARES SL reserves the right to apply Specific Booking Terms and Conditions, that take preference over these General Conditions, in certain cases and as it deems appropriate. Such Specific Booking Terms and Conditions shall be announced in due time and proper form.

Information prior to booking

ALOJAMIENTOS TURISTICOS DE BALEARES SL hereby informs that the booking procedure used on its websites is detailed in the corresponding section on the booking confirmation.

ALOJAMIENTOS TURISTICOS DE BALEARES SL also states that the user can access the terms and conditions of use on its website.

For the purposes of booking with ALOJAMIENTOS TURISTICOS DE BALEARES SL through its website, the user or client expressly declares to know, understand and accept these terms of use and the General Conditions. Likewise, the user declares to be of legal age and to have the necessary legal capacity to act accordingly when accessing the website of ALOJAMIENTOS TURISTICOS DE BALEARES SL and making bookings through the same. The user is responsible for handling the username and password obtained when registering as a customer as confidential information and in a responsible manner. Such information must not be transferred to others.

Once a booking is made the user will see a confirmation of the booking on the screen and can print this as proof of the reservation made.

The booking confirmation and proof of reservation (printed by the user) shall not be valid as an invoice.

HOW BOOKINGS WORK

Booking offers and price references

In compliance with current regulations, and in particular Law 34/2002 on Information Society Services and Electronic Commerce, ALOJAMIENTOS TURISTICOS DE BALEARES SL provides details of all potential bookings, features and rates in the corresponding section on the booking confirmation. However, ALOJAMIENTOS TURISTICOS DE BALEARES SL reserves the right to withdraw, replace or change the details provided to its customers via its website by simply changing their content. In this way, bookings offered at any time on the website of ALOJAMIENTOS TURISTICOS DE BALEARES SL shall be governed by the General Conditions applicable in each case. The company shall also have the power to stop offering access to the previously referred-to bookings without prior notice and at any point in time.

Price indication

Each possible booking offered will have an indication of the price and whether IVA or any other tax that may be applicable is included. The prices indicated on screen shall be valid at all times, except in cases of typographical errors. If the rate is different due to the above-stated reason, ALOJAMIENTOS TURISTICOS DE BALEARES SL shall notify the customer via e-mail before proceeding with payment for the reservation.

Availability

Availability of offers provided by ALOJAMIENTOS TURISTICOS DE BALEARES SL through its website may vary depending on customer demand. Although ALOJAMIENTOS TURISTICOS DE BALEARES SL updates its database periodically, the booking requested by the client might not be completed at that point in time. Should this happen, ALOJAMIENTOS TURISTICOS DE BALEARES SL will send an e-mail to the client stating that the offer is no longer available.

Payment methods SPA

ALOJAMIENTOS TURISTICOS DE BALEARES SL requests the credit card details of the person making the reservation on its website to guarantee the booking. Please note that the establishment will charge a pre-payment of 30% of the total amount for the booking to your card when the reservation is made. The invoice corresponding to the booking will be settled directly at the establishment, in cash or by credit card or any other method accepted by the establishment

Cancellation of Spa booking

Non-refundable rate: no cancellations allowed

Returns

As established in article 103 of Law 2/2014 of March 27, approving the revised text of the General Law for the Protection of Consumers and Users, the provision of services or goods that are tailored or clearly personalised to the consumer’s specifications, or which by their nature deteriorate or expire, are excluded from the right to return.

In this regard we hereby inform you that bookings are excluded from the right to return.